Shipping and Returns

 

Shipments

  • Shipping within Europe costs € 4.00 and returns are at your expence.
  • The standard method of shipment is by tracked package.
  • When your order is being shipped you will receive an e-mail to confirm the shipment with a link that will allow you to track the delivery of your package online.
  • Orders placed on working days are dispatched within 24 hours. Due to the circumstances related to the Corana virus, the shipping time may be a little longer than expected.

Returns

If your order does not meet your expectations or if you have the wrong size, you can return the item. 

  • Send an email to info@b-extra.eu in which you indicate that you want to exchange or return the item. Also please state the order number
  • When exchanging, indicate which size you would like to receive.
    Return the item using the enclosed address label.
  • Upon receipt of your package, we will contact you to confirm the reception of your return.
  • Your return will be processed within 24 hours of receipt at our warehouse on working days.
    The purchase amount will be transferred to you on the day of receipt.

Conditions for exchange and return

  • Return the item unworn, undamaged and with attached card.
  • Returns and exchanges within 14 days of receipt of the item.
  • For exchanges: add the packing slip to the article and indicate the desired article and size.
  • For returns: add the packing slip to the article.